We are currently looking for:

Website Business Support Specialist

• Execute a high level of support to defined markets and stakeholders concerning website operations as a single point of contact.
• Act as a superior coordinator within the current support model, which allows increased customer and service quality.
• Evaluate and pre-qualify market queries.
• Directly resolve frontend and backend issues or route them to correct support groups.
• Handle communication with markets in terms of supporting relevant topics and status of error resolution.
• Create and continuously maintain an overview of tickets and their statuses.
• Prepare documentation about new digital website platform functionalities.
• Host knowledge Transfer Sessions across all support levels.
• Occasionally, perform reporting analysis.
• Ensure continuous improvement regarding tool utilization and collaboration processes.
• Work in shifts between 7:30 AM - 10:00 PM.

In your work you will use programmes/technologies such as:

• 1-2 years of professional experience in the area of digital platforms, preferably in the field of web operations and content management systems.
• Experience in international and intercultural collaboration.
• Understanding of digital infrastructures, as well as website rollout, maintenance and support.
• Very good command of English - a must-have (B2 - C1).
• Experience in Adobe Experience Manager (AEM6) or other CMS.
• Knowledge of Adobe (AEM) Forms, Atlassian tools (JIRA/Confluence) and Workfront tools is an advantage.
• University degree in Information technology, Business Informatics, Business Management/Economics or comparable.
• High enthusiasm for modern technologies and analysis tools.

About your team:

Website Business Support team is a group of nearly 15 enthusiasts who are passionate about finding answers to technical problems spotted on the websites of a client from the automotive industry. We operate worldwide. Being part of the team allows you to continuously build your knowledge about interfaces and their interdependencies for both backend and frontend. If you are ready to continuously boost your knowledge about web applications and at the same time you are not afraid of direct contact with issue requestors - WBS is the place for you!

• Hybrid work model - true and flexible ;)
• Pet-friendly office - feel free to take your pet to our office 
• well-matched teams - 96% of our employees are satisfied with working in their teams,
• Free access to the language platform (eTutor) - you can learn English or German,
• Unlimited access to the EAP platform to take care for your mental well-being,
• Private medical care and a MultiSport card,
• Organizational involvement in climate action - check out our Declaration with WWF Poland,
• advanced culture of knowledge-sharing
• Internally developed evaluation system: development discussions, a clear career path, individual approach, and the possibility of changing specialization,
• Additional benefits for employees with at least 5 years seniority (+10 more days off, high insurance coverage),
• Baby bonus for new parents,
• Development program - People Manager,
• Onboarding program and Buddy to facilitate a quick start,
• Parking for bikes, gaming room.

Plan.Net TechNest Poland is a global marketing and technology hub, established in cooperation with Group One and Serviceplan, which uses the group’s competences, as a team, in order to combine the building of and the rolling-out of content on the website, as well as implement and use technology and analytics to better personalise communication.